Shipping Policy

Domestic Shipping Policy

Shipment processing time

All orders are processed within 5 days - 10 weeks depending on your order we would have given you a date before purchase. Orders are not shipped or delivered on weekends or holidays.

If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.

Shipping rates & delivery estimates

Shipping charges for your order are free of charge within the United Kingdom

Delivery delays can occasionally occur.

Update this section based on carriers you support.

Shipment to the United Kingdom free. Anywhere overseas we may occur a charge. Please get in touch for a quote.

Shipment confirmation & Order tracking

You will receive a Shipment Confirmation message from us once your order has shipped containing your tracking number(s). The tracking number will be active straight away.

Customs, Duties and Taxes is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).


AJR Rustics is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact us to determine how we can assist. A lot of the time we replace the damaged goods free of charge.

Please save all packaging materials and damaged goods before filing a claim.

Returns Policy

You can return your items to us within 10 working days for a full refund. If the time exceeds this then unfortunately we cant refund. All depends on the reason for a return. 

Many Thanks